Booking and payment conditions

The holiday flat will be available from 2.00 p.m. onwards, departure requested by 10.00 a.m. - thank you!

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Arrival after 6.00 p.m.: Should you arrive later, we would like to ask you to inform us, as otherwise the rooms might be given to someone else.

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We cannot guarantee to fulfil any specific appartment requests, but we will definitely try to take your requests into account.
All our offers are not binding. In case of error the price list is valid.
Supplement for short stays + 10%
Discounts are not acummulative.
The discount "Children" is applicable when accompanied by two paying adults per room.

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Your holiday flat reservation will be fixed upon receipt of a booking confirmation and payment of the deposit.
Deposit: deposit per appartment € 150.00 (without charges for the beneficiary).
Bank account: Cassa Rurale di Nova Ponente – Filiale di Ega
IBAN: IT 61 E 08162 58661 000301000985
SWIFT-BIC: RZSBIT21106
or
by credit card: MasterCard, EuroCard o Visa

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The offers can only be booked for the dates prearranged. Arrivals only Saturday/Sunday or according to prior agreement.
With the new price list all previous price lists are considered invalid.

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During your stay you will have towels, bedclothes and dishcloth at your disposal. After 7 days we will automatically change your towels, bedclothes and dishcloth . For every additional change of the clothes we will charge € 10.00 cleaning fee.

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Pets (without feed) € 12,00 per day. Pets are not allowed in the dining room in the hotel , you may however take them into the hotel bar and hall.

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We would like to ask you to pay your appartementl bill on the day prior to your departure by 9.00 p.m. or on the day of departure by 10.30 a.m. - thank you!
Payment by credit card: In order to avoid unnecessary waiting times, you are kindly requested to pay your hotel bill on the evening prior to your departure by 9.00 p.m.
Please note that some credit card companies limit the amount payable on a daily basis. We would like to ask you to inform yourself about the limit in the holiday country and, if necessary, to pay your hotel invoice in several instalments on different days.

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Book your holiday including a travel cancellation insurance - we can take out a 'Holiday Austria Insurance' policy with the 'Europäische Reiseversicherung' company for you. This insurance covers the following: cancellation or interruption of the trip in case of inability to travel due to illness (without stay at the hospital 20% patient's contribution), accident of the persons insured and their relatives during the journey, damage to personal property, loss of workplace, appearance before court; furthermore: search and salvage costs in case of an accident, return transport of car etc. Should you not be able to begin your holiday, please send us the respective confirmation immediately. Your deposit will be returned to you minus premium.

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Cancellations:
- for bookings cancelled at least four weeks prior to arrival, the advance will be not returned, otherwise
- for bookings cancelled 30 to 21 days prior to arrival, 30% of the booked services
- for bookings cancelled 20 to 11 days prior to arrival, 50% of the booked services
- for bookings cancelled 10 day prior to arrival or no show 70% of the booked services
- delayed arrival or early departure, 70% of the booked services.

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In accordance with article n.10 of the Italian Act 675/96, Hotel & Reiterhof Obereggen states:  the data collected via the booking form are used to finalize activation of reservation services; •submitting personal data is mandatory in order to activate the reservation services  for the user. Refusal to submit personal data denies access to the reservation   services;• the data collected will be transferred to individuals only to permit the booking  services.  The customer is also guaranteed by article 13 which states that the user can be  removed from our database at any time by sending a validated written request  by email.

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For any disputes arising from this contract the competent court is the foro di Bolzano
Prices and programmes are subject to alteration