General terms and conditions & cancelation terms

On your day of arrival, the hotel rooms are ready for you from 15:00 onwards. On your day of departure we ask you to leave the rooms until 10:00. Pets are allowed on request.

In order to fix your reservation we ask you to pay a down payment between € 200,00 - € 400,00 per room. This down payment is allowed for the total price of your reservation.

Often life doesn't go as planned. That is why we recommend all of our guests to cover a travel insurance when going on your well-deserved holiday. Cancellation, late arrival or early departure of your booked hotel stay incurres cancellation costs (according to EU Standards). Therefore, we advise you to cover a travel insurance that bears all costs in such cases.There is no need of a down payment when you cover a travel insurance.

Cover your travel insurance now

Cancelation fees

Cancellation sounds unpleasant and it is unpleasant indeed. Please note that we have the following cancellation fees according to the Italian ZGB. Departure ahead of schedule or cancellation (in written form) cause the general cancellation conditions in tourism according to art. 1382 ZGB.

- Cancellation until 4 weeks before day of arrival:
Down payment retention - no costs

- 30 - 21 days before day of arrival
30 % of the agreed total price

- 20 - 11 days before day of arrival
50 % of the agreed total price

- less than 10 days before arrival or non-arrical
70 % of the agreed total price

- In case of late arrival and/or departure ahead of schedule 70 % of the missing days