General terms and conditions & cancelation terms
On your day of arrival, the hotel rooms are ready for you from 15:00 onwards. On your day of departure we ask you to leave the rooms until 10:00. Pets are allowed on request.
In order to fix your reservation we ask you to pay a down payment between € 200,00 - € 400,00 per room. This down payment is allowed for the total price of your reservation.
Often life doesn't go as planned. That is why we recommend all of our guests to cover a travel insurance when going on your well-deserved holiday. Cancellation, late arrival or early departure of your booked hotel stay incurres cancellation costs (according to EU Standards). Therefore, we advise you to cover a travel insurance that bears all costs in such cases.There is no need of a down payment when you cover a travel insurance.
Cover your travel insurance now
Cancelation fees
Cancellation sounds unpleasant and it is unpleasant indeed. Please note that we have the following cancellation fees according to the Italian ZGB.
The common cancellation fees are the follow:
- Free up to 60 days before expected arrival
- Up to 30 days before expected arrival we charge 50 % of the agreed total
- Up to 8 days before expected arrival we Charge 80 % of the agreed total
- From 7 days before expected arrival we charge 100 % of the agreed total
- In case of late arrival or early departure 100 % of the agreed daily rate will be charged.